<Install_Dir> \ DesktopCentral_Server \ logs

Nota : <Install_Dir> se refiere al directorio donde está instalado el servidor de Desktop Central.

You need to upload Distribution Server logs, if you are facing problems on managing your remote office computers.
<Installation_Directory>\ DesktopCentral_DistributionServer\ logs.
For example,C:\Program Files\ DesktopCentral_DistributionServer\ logs

You need to upload Secure Gateway Server logs, if you are facing problems in using a Secure Gateway.
<Installation_Directory>\ ME_Secure_Gateway_Server\ logs.
For example, C:\Program Files\ ME_Secure_Gateway_Server\ logs

You need to upload ServiceDesk Plus Server logs, if you are facing problems in using Desktop Central in integrated mode with ServiceDesk Plus.
<SDP Server Home>\server\default\log.

Note: You can also obtain the error log files from the Support tab by clicking on the Support File link in the ServiceDesk Plus Web console.

From the computer, where you have installed the Desktop Central agent, perform the following operations:

1. Go to command prompt and navigate to the location, where Desktop Central Agent is installed.
   For example: C:\Program Files <x86>\DesktopCentral_Agent\bin
2. Type, dcagenttrayicon.exe -logs and press enter
3. You can see that the Desktop Central logs will be extracted and archived in the DesktopCentral_Agent folder.
   The file will be saved in .7z format, the file name will be 1_<system name>_ZOHOCORP.7z (Example: 1_win2000_ZOHOCORP.7z)
   You can upload/send this log file to the Desktop Central support team.
   
   

From the computer, where you have installed the Desktop Central agent, perform the following operations:

1. Go to the Terminal
2. As shown in the image, navigate to the folder where Desktop Central agent is installed
   (Example- machine name: ~machine name cd /Library/DesktopCentral_Agent/bin/dcagenttrayicon.app/Contents/MacOS/)
3. Type ./dcagenttrayicon logs.
4. You can see that the Desktop Central logs will be extracted and archived in the DesktopCentral_Agent/ folder.
   The file will be saved in .zip format, the file name will be 1_<computer name>_ZOHOCORP.zip (Example: 1_MYMAC_ZOHOCORP.zip)
   You can upload/send this log file to the Desktop Central support team.
   
   

From the computer, where you have installed the Linux agent, perform the following operations:

1. Go to the Terminal
2. Navigate to the location where Desktop Central agent logs are located by using this command:
   'cd < Desktop_Central_Agent >/logs'
   ( Default location- : '/usr/local/desktopcentralagent')
3. Type sudo ./CollectLogs.sh
4. You can see that the Desktop Central logs will be extracted and archived in the Desktop_central_agent/< computer_name >_DCAgent_Logs.zip folder.
   The file will be saved in .zip format. You can upload/send this log file to the Desktop Central support team.

Perform the following steps, on the computer, from which you are trying to initiate a remote control session or file transfer:

1. Go to the computer, from which you have tried to take a remote session or file transfer.
2. Login using the same users credentials, that you have used while trying to initiate the remote session or file transfer.
3. Locate the logs folder in this location : C:\Users\Administrator\DesktopCentral_Viewer
4. Compress this folder into a zip file

Your viewer logs are ready to be uploaded.

To upload the ME MDM Android App's logs to Desktop Central support, you will have to perform the following steps on the managed mobile device.

1. Open ManageEngine Desktop Central App on the device. 
2. Navigate to Device Details -> section.
3. Go to "Agent Log Directory" Location
4. Note down the agent log directory [ Example Location : /mnt/sdcard/mdm/ ]
5. Open Your File Browser App [ My Files in Samsung ] 
6. Navigate to the location .
7. You will find a log "mdmagentLog*.txt 
8. Touch the "mdmagentLog*.txt file to share file via Bluetooth, mail or other Apps. 

Your Android agent logs are ready to be uploaded.